It is our pleasure to welcome you to our practice. We are three board-certified dermatologists who are dedicated to the highest standards of patient care and dermatologic excellence. We work with our patients to make sure they are informed about their conditions, their treatment options, and all dermatologic procedures. Our priorities are serving our patients’ needs and helping them achieve quality results with realistic goals.
FACILITY: Our office is located at 175 Purchase Street in Rye, New York. It is a free-standing professional building one block north of the Rye train station. Our facility is divided into a lower level and an upper level, each with its own entrance from Purchase Street. Dr. Ruth Treiber sees patients in the ground level office, Drs. Eric Treiber and Danielle Engler see patients in the upper level office. There is a parking lot behind our building and ample 1-hour on-street parking in the front along Purchase Street and in the back along Wappanocca Avenue. Both office suites contain spacious comfortable examination rooms and fully equipped state-of-the-art treatment rooms. All of our examinations and procedures are performed here. The building does have a handicapped access ramp to the lower level. Please alert us to your needs when you schedule your appointment so we can better accommodate you.
HOURS: Our office is open Monday through Thursday from 8:30 am till 5:00 pm and on Friday from 8:30 am to 1:00 pm. We close for lunch from 12:30 to 1:30. Individual appointment times vary by physician. We ask patients to specify which doctor they would like to see. All records are readily available for patients to see whichever physician is most convenient for their individual needs on a visit-by-visit basis.
APPOINTMENTS: We schedule appointments for routine office visits, full skin examinations, and various surgical and diagnostic procedures. We request that patients be as specific as possible about the reason for thei r visit when booking an appointment so we can best anticipate how much time should be reserved. This may help to minimize waiting time, which can be so stressful and frustrating for patients, doctors, and staff. Of course, there are unforeseen circumstances that cause delays in our schedule. We advise patients to call our office ahead of their appointment time to see how we are running and to get a realistic time frame to avoid delays and other scheduling conflicts.
We make every attempt to confirm all appointments 1-2 days in advance. Our confirmation phone calls are made during early evening hours, when most patients are likely to be at home to receive and respond to these calls. Patients can respond to voice prompts to confirm, cancel, or leave a message for our staff. In case of an answering machine, a message is left for the patient to call our office to confirm or cancel the appointment. We do ask our patients to call back and leave a message with a staff member or on our voice mail after hours to finalize the confirmation to reserve their appointment time. This system has worked for us to minimize the disappointment of missed appointments, delayed treatment, and rescheduling difficulties.
PHONE CALLS: Our office handles a huge volume of phone calls each day. Our staff answers questions about appointments and procedures for new and established patients, obtains new patient information and updates old information. They make and receive calls to confirm, cancel, and reschedule appointments. They forward messages to our office manager, to our billing/insurance specialist, and to our assistant staff regarding patient inquiries, pharmacy prescription renewals, and lab results. In addition, our doctors receive calls from patients, family members, pathologists, and physician colleagues throughout the day.
Clearly, the doctors cannot take each phone call during patient office hours. We have an excellent voice-mail system in place to handle messages. Our doctors and staff make every effort to return calls by the end of the office session. We request that patients leave accurate contact information (e.g. time, phone number) so they are available for return phone calls during or at the end of office hours. If the problem is urgent or requires prompt attention, the patient should communicate that to the staff member or office manager directly, so the doctors can be informed. We make every effort to accommodate urgent problems as promptly as possible.
EMERGENCY CARE: True dermatologic emergencies are fortunately extremely rare. Most skin conditions can be treated during normal office hours. Our doctors are available by cell phone to handle urgent questions or problems that require attention outside of our routine office sessions. In true emergencies, patients are advised to go to the nearest emergency room or to see their primary care physician for stabilization and treatment.
INSURANCE: Drs. Eric Treiber and Danielle Engler participate in many insurance plans. “Participation” means that our office submits claims for each visit electronically, and payment is sent directly to our office from the insurance company. Patients are responsible for providing accurate insurance information via a current insurance card, all necessary referrals or paper work from their referring physician and any co-payment, co-insurance or deductible at the time of each service.
Drs. E. Treiber and Engler participate in some of the plans offered by the following insurance companies. (PLEASE NOTE: Exclusions may apply.)
- Empire Blue Cross/Blue Shield (NY), no exchange plans
- Blue Cross/Blue Shield (out of NY State): PPO plans only, no exchange plans
***Excluding BC/BS Traditional/Indemnity, Pathway/Pathway Enhanced networks***
- Cigna (HMO and PPO)
- Medicare (no HMO or restricted Medicare plans)
- United Health Care
As of 2014, we do not participate in any of the Exchanges or plans offered by The Affordable Care Act (ObamaCare). We advise patients to verify coverage with our office and their insurance carrier prior to all visits.
Dr. Ruth Treiber does not participate in any commercial insurance plans or in Medicare. All of her patients are expected to pay for services at the time they are rendered. In January 2007 she “opted out” of the Medicare system and is no longer an enrolled Medicare provider. She continues to see new and established Medicare patients under private contract agreements as required by Medicare. This “contract”, downloaded from the Medicare website, outlines the patient’s direct financial responsibility for all dermatologic services and prohibits submission to Medicare for any reimbursement. Secondary insurances likewise do not usually reimburse patients for these medical services. Medicare-eligible patients can see Dr. Ruth Treiber out of plan for all or part of their care. Alternatively, they can choose on a visit-by-visit basis to see her colleagues, Dr. Eric Treiber or Dr. Danielle Engler, who both actively participate in Medicare and accept assignment on all patients. Claims to commercial insurance plans can be submitted electronically by our office on the patient’s behalf. Other patients are provided with a completed insurance claim form to submit to the insurance carrier to obtain their direct reimbursement. Patients may receive some reimbursement for services provided by Dr. Ruth Treiber, depending on the terms of their individual plan.
Our office deals very efficiently with all insurance plans via a sophisticated, state-of-the-art computer system, electronic transmission of accurately coded services and diagnoses, and immediate availability of computer-generated insurance forms for patient use. We welcome all patients regardless of their insurance coverage to see our doctors on a fee-for-service basis, some patients (except in limited HMO plans) have out-of-plan options and can obtain partial reimbursement for medical or surgical visits. Patients are given a completed insurance form to submit to their carrier to obtain their own reimbursement directly. As a courtesy, our office can submit patient claims electronically on their behalf, with insurance payments going directly to the patient. Cosmetic procedures are not reimbursed by insurance.
For our patients’ convenience, we provide the following forms that can be downloaded and completed in advance of a scheduled office visit. This will make registration for your first visit much more efficient.
We hope this information clarifies our office policies and procedures. We are always eager to discuss any issues that may arise in the course of our patients’ care. Our goal is to provide personalized, top-notch dermatologic care, further the important doctor-patient relationship, and enhance each patient’s experience in our office.